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Class Progress
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Chapter Listing

Mistakes Happen: Creating A Culture Of Safety In The ICU - DEMO

Preview

Chapter 1: Introduction - Mistakes Happen

This course is designed for nurses who treat patients in critical or intensive care units. Providing nursing care to patients experiencing life-threatening conditions presents unique challenges. This course will explore creating and engaging in a supportive environment, how to communicate, how to ensure standards of care and protocols are followed, engaging patients in their care, ways to learn from mistakes, and methods to decrease second victim syndrome occurrence. The Nurse learner will become knowledgeable about the unique challenges that nurses are faced with in providing safe care to patients with critical needs and intense care regimens. The nurse will learn the components needed for a team culture of safety and error prevention and identify ways to integrate communication that prevents error occurrence. The nurse will learn about how to outline the needed steps to manage errors, prevent future errors, and support nurses when an error occurs.

Objectives:

Upon completion of this course,  the participant will be able to:

  1. Express the unique challenges that nurses are faced with in providing safe care to patients with critical needs and intense care regimens.
  2. Detail the components needed for a team culture of safety and error prevention.
  3. Identify ways to integrate communication that prevents error occurrence.
  4. Examine ways to ensure professional standards are routinely used in busy, high-stress settings.
  5. Explain how to enlist the patient as a partner in their care and safety.
  6. Outline the needed steps to manage errors, prevent future errors, and support nurses when an error occurs.

Curriculum:

Chapter 1: Introduction - Mistakes happen

  • Why Mistakes Happen
  • The Quaid Twins: A study in Mishaps
  • The Josie King Story: An exemplar of a preventable death
  • Acknowledging the Risks
  • Intuition
  • Creating Team Culture
  • Ways to Reduce the Cognitive Burden

Chapter 2: Collaboration and Communication

  • Communication
  • Collaboration
  • Communication gaps
  • Best Practice for Communication

Chapter 3: Effective Error Management

  • Effective Error Management
  • Blameless Environment
  • Second Victim Syndrome
  • Debriefing

Chapter 4: References

  • References
  • About the Author
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