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Chapter Listing

Communications in Nursing

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CHAPTER 1: TYPES OF COMMUNICATION

Communication occurs between people every day, in a wide variety of formats. From talking to writing to how we hold our body, we are sending out messages just about every minute of the day. We are receiving those messages by many means also. Looking, listening, reading and evaluating all of the information that is available, allows the meaning of the transmitted message to come through to us. Here is a list of items that we use to help us to communicate.


Speaking
Writing
Non-verbal
Volume
Bold
Body posture
Tone
Capitals
Hand position
Inflection
Punctuation
Eye contact
Language
Italics
Facing


Though communications between two people seems simple enough, the message can be sent wrong, garbled in transmission or interpreted in a manner not intended. This happens often between two individuals having a casual conversation. When the subject of the communication is a technical issue, mistakes are even more likely to occur and the result of these mistakes can be deadly.

Communication is often divided into two realms, verbal and non-verbal. Verbal communication is the spoken word, talking. Non-verbal encompasses all of the other types of communication. The written word, body language, sign language, pictures, signs, etc., are but a few of the many types of non-verbal communication. Taken together, non-verbal communication is the predominate type of communication.

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